Our processing time typically ranges from 14 to 21 business days. Once your order is shipped, delivery times vary depending on your location and the shipping method chosen.

For any query, you can always reach out to us via :-

Mail - contact@neonplug.com

WhatsApp - +61 438 437 994

1. Design and Dimensions:

   • The design of the neon sign, including text, graphics, or custom shapes.
   • Dimensions of the sign, including width, height, and depth.

2. Neon Tube:

   • Tube Diameter: Typically ranges from 8mm to 15mm, depending on the design and visibility requirements.
   • Neon Tube Length: Determined by the size and complexity of the design.
   • Neon Tube Color: Various colors are available, including standard options like red, blue, green, yellow, and custom colors upon request.
   • Neon Tube Coating: Clear or colored coating to protect the neon tube and enhance durability.

3. Backing Material:

   • Material used to mount or support the neon tube, such as clear acrylic, aluminum, or other suitable materials.
   • Thickness and color of the backing material.

4. Power Supply:

   • Voltage: Standard neon signs typically operate on 120V or 240V AC power.
   • Transformer: Size and type of transformer required to power the neon tube(s).
   • Power Consumption: Wattage or current consumption of the neon sign.

5. Mounting Options:

   • Mounting Method: Options include wall mounting, ceiling suspension, or freestanding bases.
   • Mounting Hardware: Hardware required for installation, such as screws, brackets, or hanging chains.

6. Safety Features:

   • Neon Sign Enclosure: Optional protective enclosure to prevent direct contact with the neon tube and minimize the risk of electrical shock.
   • Grounding: Proper grounding to ensure electrical safety.

7. Customization Options:

   • Custom Text or Graphics: Ability to customize the design of the neon sign based on customer preferences.
   • Animation Effects: Optional features like flashing or scrolling effects for added visual appeal.
   • Remote Control: Remote control options for adjusting brightness or activating animation effects.

8. Outdoor Use:

   • Weather Resistance: Optional weatherproofing for outdoor installations, including sealed enclosures and waterproof wiring.
   • UV Protection: UV-resistant coatings to prevent color fading from prolonged exposure to sunlight.

9. Certifications and Compliance:

   • Compliance with safety standards and regulations, such as UL (Underwriters Laboratories) certification for electrical safety.

Installing a neon sign involves several steps to ensure safety, stability, and proper functioning. Here's a general guide on how to install a neon sign:

Note: Neon signs involve high-voltage electrical components. If you're not comfortable working with electricity or don't have experience, it's best to hire a professional electrician to handle the installation.

Tools and Materials You'll Need:

• Neon sign and its transformer
• Mounting brackets or clips
• Screws and anchors appropriate for your mounting surface
• Electrical wiring and wire connectors
• Drill and appropriate drill bits
• Level
• Safety gloves and goggles
• Ladder or step stool (if necessary)

Installation Steps:

1. Choose the Installation Location:

   • Select a location for your neon sign that provides optimal visibility and complements your design aesthetic.
   • Ensure the chosen location has access to a power outlet and is suitable for mounting the sign securely.

2. Prepare the Mounting Surface:

   • Clean the mounting surface to remove any dust, dirt, or debris.
   • Mark the desired position for the neon sign using a pencil and a level to ensure it's straight and aligned properly.

3. Attach the Mounting Brackets:

   • If your neon sign comes with mounting brackets, attach them to the mounting surface using screws and anchors.
   • Use a drill to create pilot holes for the screws, then secure the brackets in place.

4. Mount the Neon Sign:

   • Carefully lift the neon sign and place it onto the mounting brackets.
   • Ensure that the sign is securely seated on the brackets and that it's level.

5. Connect the Electrical Wiring:

   • Connect the wiring from the neon sign to the transformer.
   • Follow the manufacturer's instructions for wiring connections, ensuring that all connections are secure and insulated.
   • If necessary, hire a licensed electrician to handle the electrical connections.

6. Test the Neon Sign:

   • Plug in the transformer and turn on the power to test the neon sign.
   • Verify that the sign lights up properly and that there are no flickering or dim areas.
   • If you notice any issues, double-check the wiring connections and troubleshoot as needed.

7. Secure and Conceal Wiring (if applicable):

   • Once you've confirmed that the neon sign is working correctly, secure any exposed wiring to prevent tripping hazards or damage.
   • Conceal wiring using cable clips or conduit if desired, especially for indoor installations.

8. Final Adjustments:

   • Step back and review the installation to ensure everything looks and functions as intended.
   • Make any necessary adjustments to the sign's position or wiring connections.

9. Enjoy Your Neon Sign:

   • With the installation complete, step back and admire your newly installed neon sign!
   • Regularly inspect the sign for any issues and perform maintenance as needed to keep it looking great.

By following these steps, you can safely and effectively install a neon sign to add a vibrant and eye-catching element to your space. If you encounter any challenges or feel unsure about any aspect of the installation process, don't hesitate to seek assistance from a professional.

Returns:

1. We strive to provide high-quality neon signs that meet or exceed our customers' expectations. However, if you are not completely satisfied with your purchase, you may return it within 7 days of receiving the item for a refund or exchange.
2. To be eligible for a return, the neon sign must be unused, in its original packaging, and in the same condition as when you received it. Any signs that show signs of wear, damage, or alteration may not be eligible for return.
3. To initiate a return, please contact our customer service team at +61 438 437 994.
4. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for returns to ensure the items arrive safely.
5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. Refunds will be issued to the original method of payment within 14 business days.

Replacements:

1. If your neon sign arrives damaged or defective, please contact us immediately with photos of the damage or issue. We will work to resolve the issue promptly by offering a replacement or refund, depending on the circumstances.
2. In the case of a defective product, we may require the item to be returned for inspection before a replacement or refund is issued. We will provide a prepaid return label for defective or damaged items.
3. Replacements for damaged or defective items will be processed as quickly as possible, depending on product availability. If a replacement is not available, we will offer a refund or store credit as an alternative.

Exclusions:

1. Custom-made or personalized neon signs may not be eligible for return or exchange unless they are defective or damaged.
2. Clearance or sale items are sold as-is and may not be eligible for return or exchange unless they are defective.

Contact Us: If you have any questions about our return and replacement policy or need assistance with a return or exchange, please contact our customer service team at +61 438 437 994.

"Neon on Rentals" offers a unique and captivating way to elevate any event or occasion with the timeless charm of neon signage. Our rental service provides access to an extensive collection of vibrant and eye-catching neon signs, perfect for adding a touch of personality and style to weddings, parties, corporate events, photo shoots, and more.

Key Features:

1. Diverse Selection: Choose from a wide range of neon sign designs, including popular phrases, custom logos, symbols, and shapes, to suit any theme or aesthetic.

2. Customization Options: Need a personalized touch? We offer custom neon sign creation services, allowing you to turn your vision into a glowing reality. Whether it's a special message, brand logo, or intricate design, we can bring it to life in radiant neon.

3. Flexible Rental Periods: Our rental options are designed to accommodate your specific needs, with flexible rental periods ranging from a few hours to several days. Whether you need a neon sign for a one-day event or an extended celebration, we've got you covered.

4. Easy Setup and Installation: Setting up your rented neon sign is hassle-free, with simple installation instructions provided. Our team will also assist with delivery, setup, and pickup, ensuring a seamless experience from start to finish.

5. High-Quality Craftsmanship: Each neon sign in our collection is meticulously crafted using high-quality materials and state-of-the-art technology, resulting in stunning visual impact and long-lasting durability.

6. Enhanced Atmosphere: Infuse your event with a warm, inviting ambiance and create unforgettable memories with the mesmerizing glow of neon. Whether it's illuminating a dance floor, accentuating a photo backdrop, or adding flair to a VIP lounge, our neon signs will set the stage for a truly memorable occasion.

7. Professional Support: Our dedicated team is committed to providing exceptional service and support every step of the way. From initial consultation to post-event cleanup, we're here to ensure your experience with Neon on Rentals exceeds your expectations.

Make Your Event Shine with Neon on Rentals: Transform any space into a vibrant and captivating destination with Neon on Rentals. Contact us today to explore our collection, discuss your rental needs, and bring your event to life with the timeless allure of neon signage. Let's illuminate your next occasion in style!