Return & Refund policy

Returns:

  1. We strive to provide high-quality neon signs that meet or exceed our customers' expectations. However, if you are not completely satisfied with your purchase, you may return it within 7 days of receiving the item for a refund or exchange.
  2. To be eligible for a return, the neon sign must be unused, in its original packaging, and in the same condition as when you received it. Any signs that show signs of wear, damage, or alteration may not be eligible for return.
  3. To initiate a return, please contact our customer service team at +61 438 437 994.
  4. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for returns to ensure the items arrive safely.
  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. Refunds will be issued to the original method of payment within 14 business days.

Replacements:

  1. If your neon sign arrives damaged or defective, please contact us immediately with photos of the damage or issue. We will work to resolve the issue promptly by offering a replacement or refund, depending on the circumstances.
  2. In the case of a defective product, we may require the item to be returned for inspection before a replacement or refund is issued. We will provide a prepaid return label for defective or damaged items.
  3. Replacements for damaged or defective items will be processed as quickly as possible, depending on product availability. If a replacement is not available, we will offer a refund or store credit as an alternative.

Exclusions:

  1. Custom-made or personalized neon signs may not be eligible for return or exchange unless they are defective or damaged.
  2. Clearance or sale items are sold as-is and may not be eligible for return or exchange unless they are defective.

Contact Us: If you have any questions about our return and replacement policy or need assistance with a return or exchange, please contact our customer service team at +61 438 437 994.