Shipping & Delivery

  1. How long does it take to process and ship my order? Our processing time typically ranges from 14 to 21 business days. Once your order is shipped, delivery times vary depending on your location and the shipping method chosen.

  2. What shipping carriers do you use? We partner with trusted carriers such as UPS, FedEx, and USPS to ensure reliable and timely delivery of your neon signs.

  3. Do you offer international shipping? Yes, we do offer international shipping to select countries. Please note that international shipping may incur additional fees and longer delivery times due to customs clearance procedures.

  4. Can I track my order? Absolutely! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

  5. What if my order arrives damaged? We take great care in packaging our neon signs to prevent damage during transit. However, if your order arrives damaged, please contact us immediately with photos of the damage, and we will work to resolve the issue promptly.

  6. Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed for shipping.

  7. Do you offer expedited shipping options? Yes, we offer expedited shipping options for customers who need their neon signs quickly. During checkout, you will have the option to select expedited shipping if available for your location.

  8. What happens if I miss my delivery? If you miss a delivery attempt, the carrier will typically leave a notification with instructions for rescheduling delivery or picking up your package from a local facility.

  9. Do you offer free shipping? Yes, we offer free shipping on all our products.

  10. How can I contact your shipping department for further assistance? For any inquiries regarding shipping, tracking, or delivery, please don't hesitate to contact our customer service team. You can reach us via email at contact@neonplug.com or by phone at +61 438 437 994. We're here to help!